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Standard for service quality of star rated hotels
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Standard for service quality of star rated hotels

  • Categories:Newspaper
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  • Time of issue:2017-09-25 14:58
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(Summary description)In order to ensure that the quantity, equipment and quality of star hotel guests and tenants are adjusted to the hotel star level, this standard is formulated to further improve the service quality of star rated hotels.

Standard for service quality of star rated hotels

(Summary description)In order to ensure that the quantity, equipment and quality of star hotel guests and tenants are adjusted to the hotel star level, this standard is formulated to further improve the service quality of star rated hotels.

  • Categories:Newspaper
  • Author:
  • Origin:
  • Time of issue:2017-09-25 14:58
  • Views:
Information

  In order to ensure that the quantity, equipment and quality of star hotel guests and tenants are adjusted to the hotel star level, this standard is formulated to further improve the service quality of star rated hotels.

  This standard to GB/T 14308 - 1993 Tourism Hotel "division and evaluation" as the basis of room amenities requirements were refined and individual adjustment and supplement, according to the hotel's star and sub grade puts forward the basic requirements for the quantity and quality of room amenities. This standard serves as the matching standard of star rating and check for tourist hotels, which is the minimum requirement for star rated hotels.

  This standard technical content mainly aims at the star hotel representative standard room (ordinary double room) the passenger goods. Other types of guest rooms (such as presidential suites, deluxe suites, single rooms, triple rooms) in star rated hotels can be carried out according to this standard.

  The appendix A of this standard is a standard appendix.

  This standard is proposed by star rating committee of National Tourism Foreign hotel.

  This standard is standardized by the National Tourism Standardization Technical Committee and is responsible for the interpretation.

  This standard is responsible for drafting the Institute of tourism research, Shanghai Academy of social sciences.

  This standard in the drafting unit: Guangzhou Yong Heng Tourism Products Co. Ltd., Ningbo Tianma Travel Goods Co., Ltd. Shanghai Johnson, Guangdong New Oriental Hotel supplies Co. Ltd., Nantong textile decoration company.

  The main drafters of this standard are Wang Dawu, Liu Jingping, Hu Wei, Bi Lvgui, Weng Guowei, Wang Weiceng, Wang wei.

  People's Republic of China tourism industry standard star class hotel guests and tenants quality and equipment requirements

  LB/T 003 - 1996

  Quality & quantity, requisition, of, guestroom, supplies, and, amenities,, in, star-rated, hotel

  1, scope

  This standard puts forward the variety, quantity, specification, packing, sign and technical index of star hotel, guest and lodger.

  This standard is applicable to star grade hotels of all grades and categories in china. Hotels that have not yet rated star rated can be implemented according to this standard.

  2, reference standards

  See Appendix A (standard appendix).

  3 definitions

  The following definitions are used in this standard.

  3.1 star hotel star-rated hotel

  The administrative departments of tourism in accordance with GB/T 14308 assessment, access to star rated tourist hotels.

  3.2 guest rooms guestroom supplies and amenities

  A variety of daily and prompt articles that are closely related to guest's life and safety. The basic characteristics of daily necessities which is disposable, one-off or change one day.

  4, one or two star hotel equipment requirements

  4.1 towels

  4.1.1 bath towel

  Two pieces per room.

  4.1.2 face towel

  Two pieces per room.

  4.1.3 towels

  One room per room.

  4.2 cushion

  One in each bed.

  4.3 bedding

  4.3.1 sheets

  Two beds each.

  4.3.2 pillow

  Two per bed.

  4.3.3 Pillowcase

  Two per bed.

  4.3.4 blanket

  One bed each.

  4.3.5 bedspread

  One bed each.

  4.3.6 spare thin cotton quilt (or spare blanket)

  One should be prepared for each bed.

  Note: depending on the area.

  4.3.7 gasket

  One can be prepared for each bed.

  4.4 hygiene products

  4.4.1 soap

  No less than two pieces per room, net weight no less than 18G.

  4.4.2 lotion, shampoo

  Two units per room, net weight no less than 20g.

  4.4.3 toothbrush

  Two pieces per room.

  4.4.4 toothpaste

  Each room two, each net weight is not less than 6g.

  4.4.5 mouthwash cup

  Two per room.

  4.4.6 shower cap

  Two per room.

  4.4.7 toilet paper

  A roll of each room.

  4.4.8 sanitary bag

  One in each room.

  4.4.9 slippers

  Two double for each room.

  4.4.10 dirt pail

  One in each room, in the bathroom.

  4.4.11 combs

  Each room should take two.

  4.4.12 shower curtain

  One room per room.

  4.4.13 laundry bag

  Two stars, two rooms each.

  4.5 stationery

  4.5.1 stationery folder (stand)

  One in each room.

  4.5.2 envelope

  There are not less than two ordinary envelopes and airmail envelopes per room.

  4.5.3 writing paper, memo pad

  Each room has no less than three sheets.

  4.5.4 ball point pen

  One in each room.

  4.6 service tips

  4.6.1 service guide, telephone instructions, accommodation instructions

  One for each room.

  4.6.2 TV schedules, price lists, guest comments, fire guides

  One for each room.

  4.6.3 tips, listing

  Should be "do not disturb", "please clean the room", "do not smoke in bed" instructions or identification.

  4.6.4 laundry list

  Two stars, two copies for each room.

  4.7 drinks and drinks

  4.7.1 tea leaves

  Each room can be packed with tea, four small bags, or containers.

  4.7.2 cup (hot water cup)

  Two per room.

  4.7.3 thermos bottle

  No less than one room per room.

  4.7.4 cold water bottle, cold water cup

  One room per room.

  Note: depending on the area.

  4.8 other

  4.8.1 hangers

  No less than eight rooms per room.

  4.8.2 ashtray

  Two per room.

  4.8.3 matches

  Two boxes per room.

  4.8.4 shoe shining equipment

  Mainly made of shoeshine paper, two copies per room.

  4.8.5 wastepaper basket.

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